AAA clarifies situation at Cupey Distribution System

AAA clarifies there are no scheduled interruptions in San Juan, but reports two operational incidents over the weekend at the Cupey Distribution System.

Restoration: No restoration estimate provided in this message.

Affected areas: Cupey sector, San Juan

Cause: Operational incidents at the Cupey Distribution System; full cause not detailed in the message.

View original notice

No service? What to doHow to report it and where to turn.

Water

Report to AAA · 787-620-2482 AAA app / portal →

Call AAA at 787-620-2482 (or report it in the app / portal) and write down your querella (case) number.
Save that number along with the date and time you reported.
AAA has about 30 days to respond formally.
If it isn't resolved, file a complaint with the OIPC: 787-523-6962.
Safety: during a boil-water advisory, boil water for 1 minute; store water for drinking and cooking.

Power

Report to LUMA · 1-844-888-5862 miLUMA app / portal →

Report to LUMA at 1-844-888-5862 (or in the miLUMA app / portal) and note your case number.
Downed lines or sparks: treat it as an emergency, stay clear, and call the same number.
LUMA posts restoration estimates for outages affecting more than 500 customers.
If your complaint isn't resolved, file with the OIPC: 787-523-6962.
Safety: never touch downed lines; run generators outdoors and ventilated (carbon-monoxide risk).

Reference info from official sources. Confirm details with AAA, LUMA, or the OIPC.