¿Hay Servicio?
Know in seconds whether your town has water and power.
Live, from official AAA and LUMA sources.
No service? What to doHow to report it and where to turn.
Water
Report to AAA · 787-620-2482AAA app / portal →- Call AAA at 787-620-2482 (or report it in the app / portal) and write down your querella (case) number.
- Save that number along with the date and time you reported.
- AAA has about 30 days to respond formally.
- If it isn't resolved, file a complaint with the OIPC: 787-523-6962.
- Safety: during a boil-water advisory, boil water for 1 minute; store water for drinking and cooking.
Power
Report to LUMA · 1-844-888-5862miLUMA app / portal →- Report to LUMA at 1-844-888-5862 (or in the miLUMA app / portal) and note your case number.
- Downed lines or sparks: treat it as an emergency, stay clear, and call the same number.
- LUMA posts restoration estimates for outages affecting more than 500 customers.
- If your complaint isn't resolved, file with the OIPC: 787-523-6962.
- Safety: never touch downed lines; run generators outdoors and ventilated (carbon-monoxide risk).
Reference info from official sources. Confirm details with AAA, LUMA, or the OIPC.
Pump station failure at Pozas 2 affects Ciales
AAA personnel are mobilizing to inspect the Pozas 2 pump station in Ciales after a reported failure, causing a water service interruption in the Pozas neighborhood and surrounding communities.
Talavera well out of service due to power failure
The Talavera well is out of operation due to a voltage failure in the LUMA electrical grid, affecting customers in sectors of PR-119, Paseo Del Sol, and La Pica.
Electrical testing at Dos Millones pump station in Arecibo
AAA is conducting additional testing required by LUMA to energize the electrical substation at the Dos Millones pump station in Arecibo, after damaged fuses were replaced, affecting water service in the area.
AAA halts Villalba plant after oily material found in filter
The Puerto Rico Aqueduct and Sewer Authority halted operation of a filtration plant in Villalba after detecting oily material in one of its filters, affecting water service.
Gradual service restoration in Arecibo
Work concluded at the electrical substation of the Dos Millones pumping station in Arecibo, which had affected water service in the area.
Pipe repair completed in Islote, Arecibo
Repair of a 12-inch pipe in Islote, Arecibo has been completed, and water service is being restored gradually in the area.
Recently closed
These notices are no longer listed by the source. That's not a confirmation service is back.
How we know
- Official sources only: AAA and LUMA.
- By municipio, with a link to the original notice.
- Independent. Not affiliated with AAA or LUMA.
Made by people who also lose water.
We piece this together from public AAA and LUMA notices, so it won't catch everything or always be instant. When it really matters, confirm with AAA or LUMA directly.