Talavera well out of service due to power failure

The Talavera well is out of operation due to a voltage failure in the LUMA electrical grid, affecting customers in sectors of PR-119, Paseo Del Sol, and La Pica.

Restoration: Service is expected to be restored once power is stabilized; no time estimate provided.

Affected areas: Sectors of PR-119, Paseo Del Sol, and La Pica

Cause: Reported voltage failure in the electrical grid, event reported to LUMA Energy under order c7164970.

View original notice

No service? What to doHow to report it and where to turn.

Water

Report to AAA · 787-620-2482 AAA app / portal →

Call AAA at 787-620-2482 (or report it in the app / portal) and write down your querella (case) number.
Save that number along with the date and time you reported.
AAA has about 30 days to respond formally.
If it isn't resolved, file a complaint with the OIPC: 787-523-6962.
Safety: during a boil-water advisory, boil water for 1 minute; store water for drinking and cooking.

Power

Report to LUMA · 1-844-888-5862 miLUMA app / portal →

Report to LUMA at 1-844-888-5862 (or in the miLUMA app / portal) and note your case number.
Downed lines or sparks: treat it as an emergency, stay clear, and call the same number.
LUMA posts restoration estimates for outages affecting more than 500 customers.
If your complaint isn't resolved, file with the OIPC: 787-523-6962.
Safety: never touch downed lines; run generators outdoors and ventilated (carbon-monoxide risk).

Reference info from official sources. Confirm details with AAA, LUMA, or the OIPC.